Nursery Admission: All children admitted are subject to the Bambinos Admission Policy and all policies relating to Bambinos (all policies are available in the reception area).
Fees: All fees are payable to Bambinos Ltd. a month in advance on the first of each month. A monthly invoice will be sent in advance detailing the monthly amount due which assumes payment on the 1st. of the month. The fees do not cover incidentals such as nappies, sun creams, baby milk, etc. Unless otherwise agreed in writing all fees after the registration fee and first month’s fees are payable by monthly direct debit, agreed electronic/paper voucher system, card payment, cheque or cash on the 1st. of the month. Electronic and paper vouchers must be received by the first day of the month for which they are intended for payment and may therefore need to be ordered in advance.
When repeated problems are encountered with a payment system that system may be withdrawn as a payment option for that parent.
Fees are calculated to reflect actual sessions booked for the coming month plus any extras outstanding at the time the invoice is raised, including any additional charges such as late payment percentage.
The fees will reflect the actual total number of days of attendance at nursery excluding bank holidays and nursery shut-down periods such as Christmas, i.e. the Christmas shutdown period and public holidays are taken into account and not billed.
Fee calculation is completed prior to the 15th. day of the previous month. No changes can be allowed to the direct debit scheme after this date. Should a direct debit be cancelled by the parent/carer a fee will become payable to have their account reinstated onto the direct debit file.
Arrears: Where fees become outstanding the procedure for the collection of late nursery fees will be implemented. A reminder letter will be sent at the end of the first working week overdue, fees not paid by return or by the 8th day of the month will be subject to an additional surcharge onto the outstanding amount, automatically added onto the next invoice, the childcare placement will be automatically suspended if the monthly payment becomes two weeks overdue without a written prior arrangement by Bambinos. During any such exclusion period the normal full fees payable for the place will be charged. Interest on outstanding balances of thirty days or more will be charged on a monthly basis at 3% above Bank of England Base Rate. Payment by credit card can be accepted.
Registration Fee: Upon registering a child to the nursery, an administration fee plus deposit (50% of normal monthly fee) is due. This deposit is held against your last monthly invoice when that amount will be credited against your last invoice. Should a place not be taken up by the parent/carer the initial registration fee and deposit are non-refundable. You must give three months notice if you do not wish to take up a reserved place. Should the nursery be unable for any reason to offer the place, then the administration fee and deposit will be refunded. Advance reservations, of over three months are subject to reconfirmation by the parent/carer at three months prior to the start date.
All fees are payable at all times, even when a child is absent from the nursery for whatever the reason.
Notice: Clients wishing to surrender their place(s) at the nursery must give in writing, either one month of notice, or pay the equivalent of one month’s fees for the place(s) to be vacated. The effective date of notice will be the first day of the month after written notice has been received at the nursery, i.e. a written notice received on the 1st. of August 2009 will become effective from the 1st. of September 2009, written notice received on the 2nd. August 2009 or later in August 2009 will become effective from the 1st. October 2009.
Placements and change of sessions applications can only be accepted in writing on the required Bambinos forms and must be agreed to in writing by Bambinos. The nursery reserves the right to terminate the placement of any child without reason by giving at least one months calendar notice in writing to the parent/carer.
Employment of Nursery Staff: Clients agree not to employ any members or ex-members (within 12 months of their leaving Bambinos employment) of Bambinos Staff for childcare services during nursery hours. Parents who use staff for babysitting services outside of normal nursery hours do so under their own agreement and at no time may the nursery nurse break nursery confidentiality by discussing any child or any event inside the nursery with them.
Force Majeure: Bambinos Ltd. cannot be held liable for the withdrawal of a placement due to third party action. This will include closure due to fire, flood, storm, etc. In cases of temporary closure, e.g. inclement weather or any other reason, no refunds of any fee paid or liable to be paid will be given.
Bambinos Ltd. reserves the right upon giving one months notice, to alter the sessions available to any child. Where a client's sessions are so changed, and as a result the client wishes to remove the child from nursery, then the requirement to give one months notice of withdrawal will be waived.
Nursery Hours:The nursery will be closed; every weekend, Christmas shutdown as advised, and on all public holidays. The regular opening hours of the nursery are between 08.00 hrs. and 18.00 hrs. However, you can book your child in to nursery from 07.00hrs and pick up until 18.30 hrs by prior arrangement.
You must collect your child from nursery by the end of the sessions booked. Where a child is not collected from nursery by the end of the session. a fee, of £15 is payable. If the child remains in nursery more than 15 minutes late a further £15 becomes payable and for any part of every 15 minute period the child remains beyond this time.
Infections & Illnesses:Parents/carers undertake not to allow their children to attend the nursery when suffering from an infectious or communicable disease. The nursery reserves the right to refuse to admit to the nursery any child suffering from an infectious or communicable disease. The nursery will not be responsible for any infections, communicable disease transmitted at nursery.
Any requests for any child to be cared for in a particular method e.g. increased frequency of nappy change must be specifically detailed in writing by the parent/carer.
Medication:Where parents/carers authorise that medication be given to their children, Bambinos Ltd. will not be held responsible for any ill effects caused as a result of the administration of such medication. Medication can only be administered with prior written detailed consent from the parent/carer on the nursery medication authorisation form.
Dietary/Cultural or Additional Requirements: All additional requirements associated with the care of your children must be communicated in writing and not verbally. All allergies to foods must be documented on an allergy/sensitivity form which may have to be verified by a medical practitioner.
Additional "One-off" Sessions: If additional sessions are required on an individual basis above those sessions normally reserved and paid monthly in advance then these are subject to prior agreement and must be paid for at the time of booking them. Any additional sessions booked must be cancelled one month in advance for any refund to be applicable.
Personal Property:Bambinos Ltd. will not be liable for loss or damage to any personal property brought onto the premises, or stored on the premises or damage or injury resulting from any such items, by either parents/carers or children. All items left in the nursery for storage must be clearly marked and labelled as no liability will be accepted should another parent take an identical item away in error.
Security:Parents and carers understand that C.C.T.V. cameras are in use throughout the nursery building and all images may be remotely stored and monitored by nursery staff. They are used for security and to safeguard the children and staff alike. Everyone must comply with the security systems in use within the nursery. Parents are not permitted to use mobile phones within the nursery for security reasons, in particular no photos are allowed to be taken in the nursery with a mobile phone device.
Photographs & Observations:Parents are not permitted take photographs whilst in the nursery except when directed by staff at a special event e.g. nativity concert. Parents/carers agree for their child/children to be observed by staff in connection with the Early Years Foundation Stage. All written observations will be stored by nursery staff and used to plan and implement appropriate activities. Patents/carers agree for their children’s photographs to be used in the nursery, for example, on his or her peg or on the digital photo frame or in press releases about the nursery. Children’s photos will be used in their learning dairies which document the child’s journey of learning whilst at nursery. The learning dairy will follow him/her through nursery and shall be given to the parents/carers when the child leaves the nursery for school. Parents/carers agree that children may be photographed within group activities and individual activities and/or in the background within the learning dairies.
I understand that to conform with the National Standards for Day Care set out by Ofsted the nursery has a high number of Regulations and Codes of Practice which regulate the way the nursery operates. To ensure high standards of care the nursery and it’s staff conform to and adhere to them. Copies are available for parents/carers.
We keep data about the children that attend our nursery and their parents in order to administer and manage our nursery. The data includes names and addresses, assessments and some sensitive information(for example information about medical conditions or ethnic origin). The nursery may use non-traceable extracts from the information for statistical purposes. We do not transfer your information to third parties unless we either have your legal consent or are legally obliged to do so. As part of this agreement you are agreeing that the nursery can share information on you and your family with its partner agencies. We keep all personal data in accordance with the Data Protection Act 1988.
Terms & Conditions are liable to periodic change. Any changes in the Terms & Conditions will be noted in the monthly news letter and will become effective one month after such notification
